365cuci Privacy Policy

Information We Collect

When you register or use the 365cuci platform, we collect several categories of information to ensure the services provided run smoothly, securely and meet your needs. This collection of information is carried out transparently and responsibly.

The information we collect includes the following:

• Full name and identity card number (MyKad) for player identity verification purposes.
• Active email address and mobile phone number for account communication and verification.
• Financial transaction information including deposits, withdrawals and betting records in your account.
• Technical data such as IP address, browser type, operating system and device information used to access the platform.
• Game session records including access times, session duration and platform activity for security and auditing purposes.
• Feedback, enquiries and correspondence you send to our customer support team.

How We Use Your Information

Information collected by 365cuci is used exclusively for platform operations, player security and compliance with licensing requirements. We do not use your data for any purpose outside the scope stated in this policy.

1. Account Verification and Registration — Personal information is used to verify the identity of new players, prevent duplicate accounts and ensure the platform is only accessible to individuals aged 21 and above.
2. Financial Transaction Processing — Account data is used to process deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto assets such as USDT, BTC and ETH, as well as to manage withdrawals within 10–45 minutes.
3. Platform Security and Fraud Prevention — Session and technical information is used to detect suspicious activity, protect accounts from unauthorised access and maintain game integrity.
4. Customer Service — Communication records are used by our 24/7 support team to resolve player enquiries, complaints and requests more effectively in Malay and English.
5. Licensing Compliance — Certain information may need to be shared with international licensing authorities overseeing 365cuci operations, to fulfil legal and regulatory obligations.
6. Service Improvement — Anonymised usage data is used to analyse platform usage patterns for technical improvements and overall user experience.

Information Sharing and Disclosure

365cuci takes seriously the trust you place in us. As such, your personal information will not be shared, sold or transferred to third parties without legitimate reason. However, there are limited situations where information sharing may occur:

• Payment Service Providers — Minimum transaction information is shared with payment gateway providers we use solely to process your deposits and withdrawals.
• Regulatory Authorities — We may need to disclose certain information to international licensing bodies, legal authorities or government agencies if required by law or court order.
• Fraud Prevention — In cases involving suspected fraud, account hacking or illegal activity, relevant information may be shared with the appropriate parties for investigation purposes.
• Technical Service Providers — Infrastructure and technical security service providers working with us may require limited access to certain data, subject to strict confidentiality agreements.

Use of Cookies and Tracking Technologies

The 365cuci website uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions properly.

The types of cookies we use include:

• Essential Cookies — Required for basic website operations such as login session verification, language settings and basic user preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Used to collect anonymous usage statistics to help us understand how users interact with the platform and to improve website speed and responsiveness.
• Functional Cookies — Store your preferences and settings such as display theme and interface language so you do not need to set them again each time you access the platform.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the 365cuci platform.

Your Rights as a User

As a registered player at 365cuci, you have certain rights regarding the personal information we hold. We respect these rights and will assist you in exercising them within a reasonable time.

• Right of Access — You have the right to request a copy of the personal information we hold regarding your account at any time.
• Right of Rectification — If any information we hold is inaccurate or outdated, you have the right to request immediate correction.
• Right of Erasure — In certain circumstances, you may request deletion of your personal information, subject to record retention obligations required by licensing.
• Right to Object — You may object to the processing of your information for direct marketing purposes and we will comply with that request without question.
• Right to Restriction of Processing — You may request that we limit how we process your information in certain situations provided for by law.

To exercise any of the above rights, please contact the 365cuci customer support team via 24/7 live chat or email at [email protected]. We will respond to your request in accordance with established procedures.

Data Security and Storage

We implement robust technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or unintended disclosure.

• All data is stored on servers protected by multi-layered firewall systems and real-time threat monitoring.
• Data transmission between you and our platform is secured with industry-standard TLS encryption protocols.
• Access to players' personal information within our internal systems is restricted to authorised staff only, using role-based access controls.
• We conduct regular security audits to identify and address potential system vulnerabilities before they can be exploited.
• Account passwords are stored in an irreversible hashed form — we cannot view your original password.

Your personal information will be retained for as long as your account is active or as long as it is needed for service purposes. After account closure, we may be required to retain certain records for the period mandated by international licensing authorities.

Changes to This Privacy Policy

365cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or service improvements. Any material changes will be communicated to you via:

• In-platform notifications when you log in to your 365cuci account.
• A notification email sent to the email address registered to your account.
• Updates to the "Effective Date" at the top of this document.

Continued use of the 365cuci platform after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and request data deletion by contacting our support team.

We encourage you to review this Privacy Policy page regularly so you are always aware of how we protect your information.